A hire who actually stays
I am 39, settled, and looking for a long-term position I can grow inside. Train me once and I am not leaving for the next £5k bump. The retention story starts with retaining the person managing retention.
Attention: UK Agency Owners
I'm a South African CSM-in-waiting. Train me once, and you'll keep me for years.
I'm Lina, based in Cape Town, looking for a full-time Client Success or Account Manager position with a UK agency. I haven't worked inside an agency yet. I have spent 15+ years looking after clients in other industries, and I'm ready to learn yours.
Lina Rodrigues
Cape Town, South Africa · UK Hours
Status
Available immediately
15+ yrs
Working experience
6+ yrs
Client-facing positions
£0
Recruiter fee
Immediate
Full-time start
A short, honest letter
Let me be upfront with you.
My name is Lina. I am 39, I live in Cape Town, and I am writing this page myself, for one specific kind of person: a UK agency owner who is tired of losing good clients because nobody on the team is properly looking after them.
I have not worked inside an agency before. I want to say that first so you do not have to guess. I do not know your tools, your reporting cadence, or how a CSM seat is supposed to run on day one. I am willing to learn all of it, properly, from whoever is willing to show me.
What I do know is clients. I have spent over fifteen years in jobs where my entire day was looking after people who were paying us money and expected to feel looked after. Different industries, same job underneath: keep the relationship warm, keep the promises, and do not let things fall through the cracks.
I know hiring a UK-based CSM is expensive, and that good ones either cost too much or leave inside a year. I am offering you something different. A South African candidate, working UK hours, for meaningfully less than a London salary, who is not looking for a stepping stone. I am looking for a long-term position I can stay in and grow inside.
If that sounds like the kind of person you actually want on your team, keep reading.
Let me be straight with you
I have not worked inside an agency. Yet.
I want to put that on the table before you scroll any further, because I would rather lose your attention now than waste your time on a discovery call.
What I do bring is over fifteen years of working experience, six of those in client-facing roles, including three years as a named Account Manager for a portfolio of corporate training clients. Quotes, renewals, escalations, overdue invoices, all of it owned end to end.
Right now I am running 120 to 140 cold outbound calls a day as an appointment setter. It is sharpening my pipeline discipline and my phone presence, but it is not the position I am built for. I am built for the conversation that starts after the contract is signed.
I am asking for the chance to be trained into your CSM position. I learn quickly, I take notes obsessively, and I do not need to be told the same thing twice. Show me your playbook and your systems, and I will give you the loyalty of someone who has been waiting a long time for this kind of position.
What you are actually hiring
Not finished experience. Trainable potential, with the right foundation under it.
You bring the agency playbook. I bring the temperament, discipline, and client instinct that takes years to build.
Same-day, written communication
Replies inside the working day, proactive check-ins, clean meeting notes. The quiet, on-time, well-written communication that makes clients feel held without you having to step in.
A grown-up in escalations
Three years handling unhappy corporate clients and overdue invoices without losing the account. Firm, warm, and resolved before the founder ever has to be looped in.
Discipline you can train onto your playbook
CRM hygiene, follow-up cadence, and reporting habits already drilled in from a cold-call position. Show me how your agency runs accounts and I will apply that same discipline to it.
Reading this and already objecting?
Good. Let us clear those now.
Have you ever worked for a UK company before?
+
Not yet, but I already work remotely full-time for a Cape Town-based luxury real-estate company, so working with a team in a different city or country is normal for me. I keep UK business hours, communicate in clean written English, and run my day from a dedicated home office on a fibre line. The leap from remote-Cape Town to remote-UK is a small one.
You have not worked inside an agency before. Why take the chance?
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Because the underlying job is one I have done for years, just in a different vertical. Inside a corporate training account I owned renewals, escalations, overdue invoices and the client relationship end to end. That is your client too. The agency playbook is new to me. The temperament, the discipline and the client instinct are not. Train me on your specific systems and I will earn the position.
How much cheaper is this than hiring a UK-based CSM?
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A London-based CSM of the calibre you actually want sits between £45 and £60k, plus NI, plus benefits, plus a recruiter fee on top. A regional UK hire still lands around £38 to £45k all-in. I am asking for a meaningful step below that, paid as a full-time employee, with zero recruiter fee. The saving comes from where I live, not from cutting corners on the work.
How long will it take you to be fully up to speed?
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I am not going to insult you by pretending I will be running your accounts solo in week one. Realistically I need a few months of shadowing, playbook study and supervised account work before I am carrying real weight on my own. What you get in return is someone who takes notes obsessively, does not need to be told the same thing twice, and treats the investment in training as something to be paid back over years, not months.
How do we know you will not leave once you are trained?
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Because the whole reason I am writing this page is that I am done with short-term, transactional work. I am 39, I am settled in Cape Town, and I am looking for a long-term, full-time position I can grow inside for years. I am not collecting agency experience to flip it into a higher offer in eighteen months. Train me once and the seat stays filled.
How fast can you start and what hours do you keep?
+
Immediate full-time start. I work UK business hours from a dedicated home office, with a real headset and an external monitor. One-hour offset to London in winter, two in summer. Your clients will not notice I am not in the next room.
The next step is small
Tell me about the position.
I will reply today.
This form goes straight to my inbox. Not a CRM, not a recruiter, not an assistant. Drop the basics and anything you can share about the agency and the position. You will have a personal reply, plus a short Loom from me, inside one working day.
You will not be added to a list · You will not be sold to · You will get a real reply